CURRENT SHIPPING AVERAGES 10 WORKING
DAYS (M-F). All orders shipped UPS Ground unless otherwise requested. All
shipping charges are the responsibility of the customer. We do not charge any
additional packaging/handling fees.
As we are a small business, we do not
issue cash refunds. However; we will gladly exchange your product or issue an
account credit towards future purchases.
No, unfortunately we do not offer a
printed catalog. To keep our prices low for you, we regretfully do not offer
them at this time. Our entire line may be viewed online, 24 hours a day or you
may set up an appointment with a consultant in your area. Contact us for more
details.
We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.
Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates.
Step-By-Step Order Guide:
1. Shop for your items on our website and add them to your cart.
2. Setup your Bongo International account by clicking the below image.
3. After signup, Bongo will provide you with your very own US address.
4. Back at our site, proceed to checkout.
5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
7. Choose your domestic shipping method, and Place Order.
8. Once completed, finish your verification process with Bongo.
9. Bongo will take over from here, so communicate directly with them for delivery of your order.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
By making an order the customers agree
to the Terms & Condition below.
Granny's Kountry Candles is proud of
the quality and workmanship that goes into each and every one of their great
products. Realizing that "Granny" can't be everywhere, burning/melting
instructions are placed on each item that leaves our facility. By following the
recommended instructions and adhering to these guidelines, you should enjoy your
product for quite some time. Granny's Kountry Candles, LLC will not be
responsible for any injuries, damages or losses of any kind due the use of any
candles and/or simmering soybeans purchased from Granny's Kountry Candles, LLC.
Candle burning is a huge responsibility and it is the consumers responsibility
to strictly follow all instructions. In the event of injury or damage, Granny's
Kountry Candles, LLC maximum liability to you is the amount you paid for the
product. Your purchase from Granny's Kountry Candles, LLC signifies your
acceptance of these terms and policies.
Never leave a candle unattended. In no
event shall Granny's Kountry Candles, LLC be liable for any direct, indirect,
special, punitive, incidental, exemplary or consequential damages, or any
damages whatsoever, including loss of income or revenue, even if Granny's
Kountry Candles, LLC has been previously advised of the possibility of such
damages, whether in an action under contract, negligence or any other theory,
arising out of or in connection with the use, inability to use, or performance
of the information, services, products, and materials available
You are, at all times,
responsible for any and all income taxes and other taxes required by your town,
city, state, or other jurisdiction.
