11/30/09 is the last day for Holiday
Ordering
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When will my order ship?
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Do you Private Label?
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May I
return my candles?
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What if my
order is delivered damaged?
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What methods of payment do
you accept?
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Do you have a
catalog?
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What type of
wick do you use for your candles?
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Do you ship
internationally?
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What is your
privacy policy?
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What are your
terms and conditions?
CURRENT SHIPPING AVERAGES 16-18 WORKING DAYS (M-F). All orders shipped UPS Ground unless
otherwise requested. All shipping charges are the
responsibility of the customer. We do not charge any
additional packaging/handling fees.
Yes we do! Full details can be found by following
this link -
Private Labeling
As we are a small business, we do not
issue cash refunds. However; we will gladly exchange your
product or issue an account credit towards future purchases.
No exchanges on private labeled merchandise.
Any damages must be reported within 3
working days. Claims must be filed with the carrier.
ALL original packaging must be kept for UPS inspection.
We do not have net terms. All orders are MC/Visa or prepay by
CASHIERS CHECK or Money Orders *NO
COD* We DO NOT accept Personal or Company
Checks. Please make payment payable to:
Granny's Kountry Candles, LLC
Wholesale catalog is available upon request
We use all natural wicks
No, we do not ship internationally
Any personal information and/or email addresses that are
given to us voluntarily by our visitors are not given or sold to any third
parties.
Granny's Kountry Candles offers
secure online environment to provide your payment information.
By making an order the customers agree
to the Terms & Condition below.
Granny's Kountry Candles is proud of the quality and
workmanship that goes into each and every one of their great products.
Realizing that "Granny" can't be everywhere, burning/melting instructions are
placed on each item that leaves our facility. By following the recommended
instructions and ahering to these guidelines, you should enjoy your product for
quite some time. Granny's Kountry Candles, LLC will not be responsible for any
injuries, damages or losses of any kind due the use of any candles and/or
simmering soybeans purchased from Granny's Kountry Candles, LLC. Candle burning
is a huge responsibility and it is the consumers responsibility to strictly
follow all instructions. In the event of injury or damage, Granny's Kountry
Candles, LLC maximum liability to you is the amount you paid for the product.
Your purchase from Granny's Kountry Candles, LLC signifies your acceptance of
these terms and policies.
Never leave a candle unattended.
In no event shall Granny's Kountry Candles, LLC be liable for any direct,
indirect, special, punitive, incidental, exemplary or
consequential damages, or any damages whatsoever, including loss
of income or revenue, even if Granny's Kountry Candles, LLC has been
previously advised of the possibility of such damages, whether
in an action under contract, negligence or any other theory,
arising out of or in connection with the use, inability to use,
or performance of the information, services, products, and
materials available
When purchasing our candles wholesale, you agree that you
are in no way an employee, partner, or legal representative of Granny's Kountry
Candles, LLC. You also
agree that a $10 minimum order fee will be charged
to wholesale orders that are placed for less than the $50 minimum required.
You are, at all times, responsible for
any and all income taxes and other taxes required by your town,
city, state, or other jurisdiction.
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