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Questions??
When will my order ship?CURRENT SHIPPING AVERAGES 16-18 WORKING DAYS (M-F). All orders shipped UPS Ground unless otherwise requested. All shipping charges are the responsibility of the customer. We do not charge any additional packaging/handling fees. Back to TopDo you Private Label?Yes we do! Full details can be found by following this link - Back to TopWhat is your return policy?As we are a small business, we do not issue cash refunds. However; we will gladly exchange your product or issue an account credit towards future purchases. No exchanges on private labeled merchandise. Back to TopWhat if my order is delivered damaged?Any damages must be reported within 3 working days. Claims must be filed with the carrier. ALL original packaging must be kept for UPS inspection.Back to TopWhat methods of payment do you accept?We do not have net terms. All orders are MC/Visa or prepay by CASHIERS CHECK or Money Orders *NO COD* We DO NOT accept Personal or Company Checks. Please make payment payable to: Granny's Kountry Candles, LLCBack to TopDo you have a catalog?Wholesale catalog is available upon request Back to TopWhat type of wick do you use for your candles?We use all natural wicks Back to TopDo you ship internationally?
International Shipping Now Available! We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers. Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders. This process saves international customers up to 82% off typical international shipping rates. 1. Shop for your items on our website and add them to your cart. 2. Setup your Bongo International account by clicking the below image. 3. After signup, Bongo will provide you with your very own US address. 4. Back at our site, proceed to checkout. 5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address. 6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions. 7. Choose your domestic shipping method, and Place Order. 8. Once completed, finish your verification process with Bongo. 9. Bongo will take over from here, so communicate directly with them for delivery of your order. If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you. Back to TopWhat is your privacy policy?Any personal information and/or email addresses that are given to us voluntarily by our visitors are not given or sold to any third parties. Granny's Kountry Candles offers secure online environment to provide your payment information. Back to TopWhat are your terms and conditions?By making an order the customers agree to the Terms & Condition below. Granny's Kountry Candles is proud of the quality and workmanship that goes into each and every one of their great products. Realizing that "Granny" can't be everywhere, burning/melting instructions are placed on each item that leaves our facility. By following the recommended instructions and ahering to these guidelines, you should enjoy your product for quite some time. Granny's Kountry Candles, LLC will not be responsible for any injuries, damages or losses of any kind due the use of any candles and/or simmering soybeans purchased from Granny's Kountry Candles, LLC. Candle burning is a huge responsibility and it is the consumers responsibility to strictly follow all instructions. In the event of injury or damage, Granny's Kountry Candles, LLC maximum liability to you is the amount you paid for the product. Your purchase from Granny's Kountry Candles, LLC signifies your acceptance of these terms and policies. Never leave a candle unattended. In no event shall Granny's Kountry Candles, LLC be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, including loss of income or revenue, even if Granny's Kountry Candles, LLC has been previously advised of the possibility of such damages, whether in an action under contract, negligence or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available When purchasing our candles wholesale, you agree that you are in no way an employee, partner, or legal representative of Granny's Kountry Candles, LLC. You also agree that a $10 minimum order fee will be charged to wholesale orders that are placed for less than the $50 minimum required. You are, at all times, responsible for any and all income taxes and other taxes required by your town, city, state, or other jurisdiction. Back to Top
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